ServiceNow Consulting
We deliver workflow automation and hands-on platform consulting on your existing ServiceNow estate
OUR APPROACH
Delivered on Your Platform
NETbuilder delivers workflow automation on the ServiceNow platform you already run.
Engagements follow the same model as every other NETbuilder service: fixed price and fixed outcome, scoped in a conversation before any work starts.
Where delivery capacity is needed alongside consulting, our ServiceNow Academy can supply engineers trained on the modules and workstreams in scope.
YOUR TRUSTED PARTNER
Scope of Work
- Workflow Automation on Your ServiceNow Platform
- Hands-On Platform Consulting
- Fixed-Price, Fixed-Outcome Engagements
- Academy Engineers for Extra Delivery Capacity
SOME THOUGHTS FROM US
Insights & Resources
Explore how your Pega can progress from established workflows to governed agentic capabilities through modernization, AI, and continuous evolution
How do you prove control in an agentic SOC? Explore the evidence, approval, and oversight records organizations need to support audit-ready AI-driven security operations.
NETbuilder joins CrowdStrike's first regional Project QuiltWorks cohort, bringing frontier AI risk remediation expertise to the U.S. and Canada.
Pega Infinity ’26 brings AI agents into the workflows that already run your business, creating new opportunities to automate work, support employees, and resolve customer requests
Learn how organizations can introduce agentic SOC capabilities safely. Explore governance, workflows, and controls for moving AI-driven security operations from pilot to production
Big news from the labb team. We have partnered with LiveKit to bring Cara, our agentic customer service platform, to Pega workflows everywhere.
What does agentic SOC triage look like in practice? Explore how alerts evolve into evidence-driven investigations and how workflows change without removing analyst oversight
Pega has awarded labb its prestigious Modernization Specialization in recognition of our experience, expertise, and dedication to helping clients modernize their legacy Pega estates
AI-driven SOC workflows depend on strong data foundations. Learn why AI won’t fix bad data and how security engineering teams can prepare for reliable agentic investigations.
Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.
Explore what agentic automation with Pega could look like in practice, from automating tasks and supporting employees to orchestrating people, agents, workflows, and enterprise systems
The first wave of enterprise AI has reached a plateau, what's the answer? Agentic enterprise. Learn how AI automation can
Boost productivity and creativity across your full customer journey with Pega GenAI™. Lean into rapid, AI-driven innovation to adapt instantly with enterprise-ready governance and flexibility built in.
Is alert fatigue really about volume, or fragmented workflows? Explore how tool sprawl drives SOC fatigue and how agentic SOC approaches help redesign investigations.
Implementing faster processing and improved case management to enhance lending operations
Helping an enterprise client modernize ERP systems to enable flexibility, scalability, and faster adaptation to change
Improving the collection processes across a multi-brand banking organization
The Constellation UI architecture is an essential Pega upgrade that will boost performance and future-proof your Pega platform, learn how in our guide to modernization
Many agentic SOC initiatives stall after pilot. Learn how security leaders can introduce AI-driven security operations with governance, control, and confidence.
A case study on automation & innovation
Streamlined customer service with a unified, scalable digital platform
Enhanced Customer Experiences with Pega
Accessibility and security in digital applications are no longer an optional extra, they are now a necessity. Here’s how Pega’s Constellation can help make sure you’re compliant.
Enhancing Efficiency, Compliance, and Integration in a Multi-Brand Banking Environment
A Pega-Powered Solution for ASN Bank
Free download
Agentic Self-Service: The Future of Customer Service Automation
Agentic self-service is reshaping how enterprises deliver customer service, enabling digital channels to complete outcomes rather than simply respond to queries. This white paper provides a shared blueprint for leaders across CX, operations, technology, risk, and procurement to evaluate readiness, align priorities, and scale agentic self-service responsibly.