A multinational corporation automated and streamlined its HR processes by using Pega to orchestrate existing ERP and ticketing systems effectively
50%
reduction in onboarding time
2.5x
increase in revenue growth
82%
increase in employee retention rate
The CHALLENGE
Highly Manual Process
Many businesses, especially multinational, corporations have a highly manual and paper-based onboarding and HR process, resulting in significant delays, errors, and inefficiencies. The processes involve multiple departments, such as HR, IT, legal, and finance, which lead to fragmented communication and siloed data. Companies face increasing pressure to improve their onboarding and HR processes to attract and retain top talent, comply with regulations, and meet business objectives.
Key Requirements
THE CHALLENGE
Key Challenge Areas
OUR SOLUTION
Establishing a Solution
Labb developed an orchestration layer to wrap around the client’s existing ticketing and ERP systems such as: ServiceNow and SAP. By doing this we automated and streamlined the onboarding, off-boarding and all other HR processes. This created a unified and consistent experience for new hires, HR, and managerial and operational departments involved in the process. By using Pega’s native reporting tools, we provided real-time visibility into the onboarding process, enabling stakeholders to identify and resolve bottlenecks, exceptions, and compliance issues.
DELIVERY
A Phased Approach
WORKING TOGETHER TO FIND A SOLUTION
Identifying the challenge
Initial considerations
Delivered results
Results achieved
Real results delivered
50%
reduction in onboarding time
2.5x
increase in revenue growth
82%
increase in employee retention rate
Using Pega’s platform, we revolutionized the onboarding and HR process for a large multinational corporation, resulting in significant improvements in efficiency, compliance, employee engagement, and cost savings. Our solution enabled the company to create a standardized and personalized onboarding experience, automate workflows, and provide real-time visibility into the onboarding process. The company’s success with Pega demonstrates the value of digital process automation and the role it can play in transforming HR and onboarding processes.
Rapidly adapt to market changes and regulatory measures
By unifying the processes, geographical changes to due diligence and regulatory measures can be made centrally. This reduces the number of manual processes across each brand and guarantees that each brand is up to date with any changes, staying in line with customer due diligence. It also massively reduces the risk of data siloing and fractured data.
Ensure reuse and KYC streamlined
Our solution guarantees the re=use of customer data, to avoid fragmented data or siloing. Using a whats required, when required’ approach guarantees the streamlining of KYC and keeping up with due diligence requirements.
