Resolution Agent
Automate and accelerate complex case management with our intelligent resolution automation solutions
OUR APPROACH
Workflow Automation
If there’s a delay in a process, the problem most likely lies in the workflows behind it.
We build Resolution Agents using Pega’s case management and workflow capabilities to automate how work moves through your operations. Routing cases, triggering actions, and removing manual steps that slow resolution down.
The result is faster, more consistent outcomes without adding complexity for your teams.
KEY DELIVERABLES
YOUR TRUSTED PARTNER
Comprehensive Workflow Automation Service
Scope of Work
- Process Analysis & Optimization
- Case Management Lifecycle Design
- Pega Constellation for Service Implementation
- Task Automation & Routing Logic
- SLA Configuration & Monitoring
- Reporting & Analytics Dashboard Setup
- Integration with Core Operational Systems
Key deliverables
Automated Resolution Workflow
An intelligent case management solution that automates and streamlines your complex service or operational processes
Unified Service Desktop
A modern, single-pane-of-glass interface, built on Pega Constellation, for your service agents
SLA Monitoring & Reporting
Real-time visibility into process performance, ensuring your operational targets are always being met
Process Optimization Plan
A data-driven analysis identifying key bottlenecks and opportunities for further automation and improvement
ASN Bank: Streamlining Appointment Management
90%
Net Promoter Score for appointments
470
hours per adviser, per year saved
30%
increase in no. of appointments booked
40%
Efficiency gain
6 months
To deployment
Enterprise
Scale
SOME THOUGHTS FROM US
Insights & Resources
Free download
Agentic Self-Service: The Future of Customer Service Automation
Agentic self-service is reshaping how enterprises deliver customer service, enabling digital channels to complete outcomes rather than simply respond to queries. This white paper provides a shared blueprint for leaders across CX, operations, technology, risk, and procurement to evaluate readiness, align priorities, and scale agentic self-service responsibly.