IT Support

I WANT TO BE ABLE TO ENHANCE MY IN-HOUSE IT TEAM WITH ALWAYS AVAILABLE, ON SHORE TECHNICAL EXPERTISE

 

 

Support Options

Proactive Support

Proactive Services provide direct assistance with planning, rollouts and rigorous health checks and remediation services.

Organisations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the need for proactive IT support

Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.”

By connecting you with the right subject matter engineers who can solve your issues right away, and a Service Delivery Manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.

·     Operations assessments to help streamline processes, including security measures and resource allocation.
·     Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment.
·     Accelerated response times—you speak to the correct subject matter experts right when you need them.
·     Access to our experts with unmatched knowledge of Microsoft products Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment.

Reactive Support

24×7 Prioritised resolution support, critical situation escalation management and rapid on-site support to minimise downtime.

·     24/7 elevated break/fix support

·     Fastest response times

·     Multi-tenant trained support engineers

·     Priority case handling

·     Critical situation support for high-priority cases

·     Field Engineers available onsite

·     Advisory assistance

Remote Support

Remote IT Support for businesses of any size.

Does your business need instant Remote IT Support ? Whether you’re a small business start-up or an established enterprise looking to outsource your helpdesk, our onshore Network Operations Centre staffed with our fully trained and professional IT support staff are available 24/7/365 and are instantly at your disposal.

We deliver a comprehensive catalogue of fully secure and remotely delivered Managed Services. Combining creativity and technology into a single platform to help fuel innovation and drive business growth. We begin with a free and comprehensive IT security health check and IT spending review. Our Managed Services catalogue includes the following products and services:

·     24/7/365 Remote Monitoring and Management.

·     Business Hours Help Desk

·     Managed AntiVirus

·     Managed Web Security

·     Software Management (including patch management and licensing compliance)

·     Managed Remote Access

·     Managed Backup and Recovery

·     Mobile Device Management

ARE YOU LOOKING FOR INFOMATION ON ONE OF OUR OFFICES OR PLANNING TO VISIT US?

We have a growing global presence with offices across the UK, France and USA. Below you can find our key locations for Infrastructure and our Service Desk.

Bromsgrove Office Photo Title

Bromsgrove

Regional Support Office

Sugarbrook Road

Unit 33

Aston Fields Industrial Estate

Bromsgrove

B60 3DN

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London

Sales and Consulting Center 

Thomas House 

84 Eccleston Square 

LONDON

SW1V 1PX

Wigan office photo tile

WIGAN

Head Office & Service Desk

7 Beecham Court

Pemberton Business Park 

WIGAN

WN3 6PR

Tel: 0845 680 2083

Contact Us

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