Frequently Asked Questions
Our broadband solution includes two elements:
- Your physical broadband connection (Line, Router & Broadband Package)
- Your Internet Services (Firewall, Web Filtering, Email, Antivirus, DNS Management, Support)
We will discuss this with you in further detail as each school is unique. We just need information from you before we can find your school the best deal.
All you need to do is fill in the form on this page and we can get the ball rolling.
Although it can depend on your choice of internet connection, a typical fibre connection takes up to 5 weeks.
During this process, we handle all the technical aspects in the background and keep you up to date every step of the way.
We recommend using either Microsoft Office 365, supplied with your OVS-ES license agreement or Google Mail.
We don't mind which you choose and can fully support both systems.
It is time to move away from the old County Council supplied solutions such as Squirrel Mail and now is a perfect time!
The only way to provide that information is for you to fill in the form on this page. Using the information you provide we can speak with suppliers and start the ball rolling on a quote for broadband.
We may need to follow up with some additional questions but don't worry, we'll keep it simple!
We can provide a wide range of support and managed services, including:
- Unified Communications
- Networking Equipment
- WiFi Controllers & Access points
- Audio Visual Equipment
- CCTV & Access Control
- Data & Fibre Cabling
- VOIP Solutions
- Internet & Broadband Connectivity
- Email & Content security
- IT Server Support
- Computer system Installation
- Systems Management
- Cloud Back-up & Disaster Recovery
Schools have changed quite a bit in the last few years so our pricing is flexible depending on the type of school you are:
- Annual Payments - Billed either on 1st April or 1st September
- Monthly Payments – Billed at the start of each month.
Please note monthly payments can be tricky during the summer holiday, so we can work with you on how that works.
We keep it really simple, you get one bill, itemised as Broadband Connectivity and Broadband Support.
We can respond to line faults and issues with email and filtering. We have a fully managed service desk that will deal with all logged tickets, usually responding within 30 minutes and most cases are resolved at first line.
Adding websites to a blacklist or whitelist is a simple task that can be handled remotely and, as all our broadband offering are a direct connection and not centrally managed, you are in complete control.
We can provide a connection only contract allowing you to source all the other components separately from any other supplier, keeping you in control and being fully autonomous.
This is a common question without an easy answer. It depends on the following factors;
- Geographical location.
- Distance from school to the exchange.
- Availability of fiber.
- Quality of cabling in your area.
All our quotes will provide a realistic speed estimate and depending on the connection type a minimum speed promise.
Why choose Netbuilder's Education Broadband?
With over 50 years of combined experience in the ISP industry, NETbuilder has developed an in-house solution that is guaranteed to deliver a fast and reliable experience for your school.
Working within the Internet Watch Foundation and DfE guidelines we provide a safe and secure platform for all your students and staff. Combined with optional E-Safety active monitoring software you can create a virtual shield between your school and the internet.
Not sure what to do?
If you are unsure as to what changing your broadband service entails then let us know, we'd be more than happy to give you a call or arrange a meeting to discuss all the minor details!
We've been supporting Education customers with their broadband for years and can help with the transition to a new supplier.
We've worked with some fantastic customers in the years that we have been running our Education Broadband Service, in that time we have provided cost savings, speed improvements, service improvements and much more.
Don't take our word for it, have a read of what our customers say...
Stuart Wilson - ICT Network/Systems Manager
The De Montfort School
Stable and Reliable Internet Connection
"The internet has become such an integral part of learning in education, not just in IT lessons, but in all subjects. Streaming, sharing content online and collaboration using such services like Google and Office 365 has become so commonplace in our classrooms that schools can’t afford to have anything less than the best. For The De Montfort School, It’s really important for us to have a fast, stable and reliable internet connection in place with the added benefit of having onsite monitoring and control so that changes to access, ports and URLs can be made swiftly, with little to no disruption to the lesson.
Changing broadband provider from our previous supplier to NETBuilder was one of the best decisions we’ve ever made, and installation was smooth and painless from the initial planning stages to the implementation of the new hardware and connection. We moved from a shared 100mbps connection which was divided by us and several other local schools, to a dedicated 200mbps fibre connection. NetBuilder also helped us migrate our onsite Exchange server mailboxes over to Office 365 as part of the installation process, and did the initial configuration and set up of our on-site Smoothwall filtering solution.
Support has always been superb with NETBuilder, and all questions/issues are responded to promptly by the dedicated tech team, with a resolution always found quickly. It's good to know that if we get stuck, NETBuilder is always at the other end of the telephone to provide training and assistance."
Contact Stuart on 01386 442060 or email@example.com
Sue Bladen - School Business Manager
Pitmaston Primary School
We can work from home!
"Since moving to NETbuilder Broadband staff and children are more confident when using online resources. Lessons can be confidently delivered and the use of online services such as Office 365 & ScholarPack has resulted in a more flexible way of working. I can even work from home!"
Contact Sue on 01905 423710 or firstname.lastname@example.org
David Wilson - ICT Network Manager
We can now use Virtual Reality in the Classroom!
“The connection NETbuilder have provided to the school is invaluable. It has allowed the school to drastically increase its use of technologies in the classroom without being slowed down.
On some days, pupils were unable to load google on our VMB connection, however, pupils are now using Augmented Reality simultaneously in the classroom, an incredible new way of learning which was not possible before!
The transition to our new broadband solution was incredibly efficient, the speed increase and reliability were instantly noticed by everyone at the school.
We are grateful to the whole team at Netbuilder for providing us with a seamless service as always."
Contact David on 01527 65576 or email@example.com
Request a quote for broadband today
Please fill in the information below to the best of your ability and we will start working on a broadband quote. We might have some follow up questions for you but don't worry, we will make the process as simple and easy as possible.
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