Frequently Asked Questions
Our broadband solution includes two elements:
- Your physical broadband connection (Line, Router & Broadband Package)
- Your Internet Services (Firewall, Web Filtering, Email, Antivirus, DNS Management, Support)
Absolutely!
We will discuss this with you in further detail as each business is unique. We just need information from you before we can find your school the best deal.
All you need to do is fill in the form on this page and we can get the ball rolling.
Although it can depend on your choice of internet connection, a typical fibre connection takes up to 5 weeks.
During this process, we handle all the technical aspects in the background and keep you up to date every step of the way.
We recommend using either Microsoft Office 365 or Google Mail.
We don't mind which you choose and can fully support both systems.
If you are running an alternative email system please give us a call on 01905 770882.
The only way to provide that information is for you to fill in the form on this page. Using the information you provide we can speak with suppliers and start the ball rolling on a quote for broadband.
We may need to follow up with some additional questions but don't worry, we'll keep it simple!
We can provide a wide range of support and managed services, including:
- Unified Communications
- Networking Equipment
- WiFi Controllers & Access points
- Audio Visual Equipment
- CCTV & Access Control
- Data & Fibre Cabling
- VOIP Solutions
- Internet & Broadband Connectivity
- Email & Content security
- IT Server Support
- Computer system Installation
- Systems Management
- Cloud Back-up & Disaster Recovery
We are flexible when it comes to payment frequency.
We accept:
- Annual Payments
- Monthly Payments
We keep it really simple, you get one bill, itemised as Broadband Connectivity and Broadband Support.
We have a fully managed service desk that will deal with all logged tickets, usually responding within 30 minutes and most cases are resolved at first line.
We can provide a connection only contract allowing you to source all the other components separately from any other supplier and keeping you in control.
This is a common question without an easy answer. It depends on the following factors;
- Geographical location.
- Distance to the exchange.
- Availability of fibre.
- Quality of cabling in your area.
All our quotes will provide a realistic speed estimate and depending on the connection type a minimum speed promise.
Why choose Netbuilder's Broadband?
With over 50 years of combined experience in the ISP industry, NETbuilder has developed an in-house solution that is guaranteed to deliver a fast and reliable experience for your business.
Not sure what to do?
If you are unsure as to what changing your broadband service entails then let us know, we'd be more than happy to give you a call or arrange a meeting to discuss all the minor details!
We've been supporting business customers with their broadband for years and can help with the transition to a new supplier.
Customer Testimonials
We've worked with some fantastic customers in the years that we have been running our Broadband Service, in that time we have provided cost savings, speed improvements, service improvements and much more.
Don't take our word for it, have a read of what our customers say...
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