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NETbuilder can offer a comprehensive support service from first line help desk through levels 2 and 3 technical support. Support can be structured to the needs of your business, whether that is for a 24 x 7 service or a more streamlined service based on your operational needs.
These services can be provided as a fully outsourced service or integrated into your own existing in-house support team. We provide this service not only on the products we develop ourselves, but are also able to provide this service for third party products and bespoke applications, subject to the usual evaluation and due diligence.
Our service is not limited to remote telephone support. We are also able to structure our offering to provide you with on-site staff to manage and mitigate your business service risks.
Under our LANDmark support offerings, we are also able to offer a service aimed at relieving the operational burden of managing your in-house and / or third party applications. Our service centres can provide the proactive administration and systems management required to keep your applications running smoothly.
Over a number of years we have built up a specialised trader support team. Our team’s experience enables us to support your dealing desks either on-site or remotely. We understand the pressures of the trading environment and speak the same language as your traders - we can help to overcome any communication gap between your traders and your IT department.
If you are struggling to fulfil your support needs contact us to discuss how we can solve the problem for you.
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