QMS Overview

The Management Console is deployed and used centrally to manage multiple questionnaires across various groups at any time. The Management Console is web enabled and need not be deployed physically into an environment. This enables us to remotely design, publish and manage surveys as well as deploy and manage questionnaires whether it is via physical devices such as touch screens, laptops or handheld devices or over a browser. We give clients access to this part of the product to enable them to view data in real time as well as to pull off reports or pie charts on the performance of a survey. Using this system we provide monthly management reports per each service, usage reports as well as comparative reports across a number of services.

The Client Application can be deployed via the web or physically loaded onto a device and polls patients or clients in real time with whichever survey is selected for either that device or set up to be accessed via a browser.

The key features of the Management Console part of the application are listed below:

Data Storage

Key information stored consists of:

• Customer details
• Customer hierarchy
• Terminal information
• User details and roles
• Questionnaires and structures
• Questionnaire distribution details
• Information Library
• Outcome data from completed questionnaires

Questionnaire Management

QMS encompasses a flexible design and editing tool, enabling the building of questionnaires that are:

• Navigated graphically and edited textually
• Dynamically structured (nested)
• Configured for multiple Question Types
• Capable of setting conditions at question and answer level
• Graded, ordered and allow multiple answers
• Version controlled
• Ready to be used by any Client Application

Functionality

The QMS product has been designed with the end user in mind. Whether that is a more technical user working with the Management Console or a member of the public who enters data through the Client Interface. Key features are listed below:

• Flexible customer and user management
• Remote terminal control and visibility
• Questionnaire answer files are received from terminals and made available for reports and queries
• Prior to sending it encrypts stored questionnaire answer files on terminals
• Multiple questionnaire selection on terminals
• Dynamic help and advice screens

Reporting

It provides the facility to:

• Compile both standard and ad-hoc or tailored Management Information reports
• Generate logical queries against answers collected from the client applications
• Generate an immediate answer report for the respondent which can be printed or saved at source
• Generate an optional analysis report based on answers which can be printed or saved at source
• On request, able to automatically send questionnaire answer reports to respondent and/or Customer

Click here to view screenshots of the QMS Application Panel

Click here to view screenshots of the Client Application